Fireflies.ai
Meeting transcription with CRM sync and conversation analytics.
Overview
Fireflies records, transcribes and summarizes meetings, then pushes notes into your CRM and surfaces analytics across conversations β talk-time ratios, topic tracking and recurring objections. It is aimed at sales and customer teams rather than individual note-taking.
Key features
Auto-join recording
Joins calendar meetings across Zoom, Meet and Teams.
CRM sync
Pushes notes and action items into your CRM record.
Conversation analytics
Talk time, topics and recurring themes across calls.
Pricing
| Plan | Price | Notes |
|---|---|---|
| Free | Free | Limited transcription credits |
| Pro | $18/seat/mo | Unlimited transcription, integrations |
| Business | $29/seat/mo | Conversation intelligence, API |
Pricing last checked: Aug 1, 2026. Always confirm current pricing on the official site.
Pros & cons
Pros
- Strong integration coverage
- Analytics across many calls, not just one
- Searchable archive of every conversation
Cons
- Per-seat pricing adds up for a whole team
- Overlaps heavily with other meeting assistants
Who it's not for
A recommendation is only worth something if it says who should skip the tool. Fireflies.ai is a poor fit if:
- Consent-unclear meeting cultures β the bot joins visibly and records
- Organisations banning third-party processors on client calls
- Occasional users β value comes from routine capture
Privacy & your data
Call audio and transcripts are stored in Fireflies' cloud and searchable across your workspace. That archive is the product and the risk: check retention controls, and always secure meeting-party consent.
Policies change. This summary reflects our last review β the vendor's current privacy policy is always the authority.
Integrations
How to use
Connect calendar and CRM
The value comes from notes landing automatically in the right record.
Set recording etiquette
Agree a team policy on announcing recordings before rolling it out.
FAQs
- Fireflies or Otter?
- Otter is simpler and stronger for personal note-taking; Fireflies is built for teams that need CRM sync and cross-call analytics.
User reviews
No user reviews of Fireflies.ai yet. If you have used it properly, yours would be the first.
Used Fireflies.ai? Write a review.
You need an account so each person reviews a tool once β that is the whole anti-spam mechanism, and it is why these are worth reading.
Sign in to review